They solve problems rather than place blame
A telephone pole blocked the view of Ron Bishop's Canadian gallery. He knew it would be difficult, if not impossible, to have the telephone pole moved. His solution was to paint the pole with an Impressionistic theme. Once it was finished, the local paper came, took a picture and wrote a story about it. "It was great publicity," said Bishop. "And then the calls started coming, asking, 'Is it for sale?'"
Successful gallery owners do not waste their time looking at problems and saying, "It's not our fault" or "Why didn't we ..." They say, "Let's look at what went wrong and realize it was a learning experience and figure out how we can make it work next time."
When a customer hears it will take a week or longer to have their art framed, and says, "Sorry, that's too long," do you shrug your shoulders and say, "Well, that's how long it takes." Or do you think, "Hmmmm, if that's what the customer wants, how can I solve their problem?"
A telephone pole blocked the view of Ron Bishop's Canadian gallery. He knew it would be difficult, if not impossible, to have the telephone pole moved. His solution was to paint the pole with an Impressionistic theme. Once it was finished, the local paper came, took a picture and wrote a story about it. "It was great publicity," said Bishop. "And then the calls started coming, asking, 'Is it for sale?'"
Successful gallery owners do not waste their time looking at problems and saying, "It's not our fault" or "Why didn't we ..." They say, "Let's look at what went wrong and realize it was a learning experience and figure out how we can make it work next time."
When a customer hears it will take a week or longer to have their art framed, and says, "Sorry, that's too long," do you shrug your shoulders and say, "Well, that's how long it takes." Or do you think, "Hmmmm, if that's what the customer wants, how can I solve their problem?"
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